Shipping & Delivery

Fast US shipping. Free on qualifying orders. Discreet packaging. Tracking on every order.

Last updated: September 11, 2026

1. Where We Ship

Horse Jello® ships to all 50 US states, including Alaska and Hawaii. We currently do not ship internationally.

2. Processing Time

Orders are processed and shipped by BuyGoods, Inc., our merchant of record, from fulfillment facilities within the United States.

• Orders placed before 3:00 PM EST on business days ship the same day
• Orders placed after 3:00 PM EST ship the next business day
• Weekend and holiday orders ship the following business day

3. Delivery Times

Delivery times are estimates and may vary based on carrier delays, weather, holidays, and other factors outside our control.

4. Shipping Costs

5. Order Tracking

As soon as your order ships, you will receive an email with your tracking number. You can track your order at any time by:

• Clicking the tracking link in your shipping confirmation email
• Visiting lookup.buygoods.com and entering your order details
• Contacting customer support at support@buygoods.com

6. Discreet Packaging

All Horse Jello® orders ship in plain, unmarked packaging. The outer box contains no branding, no product name, and no indication of the contents. The billing descriptor on your credit card statement is also discreet.

Your privacy is important to us. Neighbors, family members, or delivery workers cannot tell what's inside your package.

7. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately — we can only update addresses before the order ships.

8. Undeliverable Packages

If a package is returned to us as undeliverable (wrong address, refused, unclaimed), we will:

• Contact you to confirm the correct address
• Reship the order (additional shipping cost may apply if the error was on the customer's end)
• Or refund the order if you prefer

9. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it:

1. Check with neighbors, building managers, and household members
2. Contact your local post office or the carrier directly
3. If not found within 3 business days, contact us at support@buygoods.com

We work with carriers to investigate lost packages and will issue replacements or refunds for confirmed losses.

10. Damaged Shipments

If your order arrives damaged, contact us within 30 days of delivery with photos of the damage. We will replace the damaged product at no additional cost or issue a full refund at your choice.

11. Order Changes and Cancellations

Orders can be modified or canceled up until they enter the shipping queue — typically within a few hours of placement. Contact us immediately if you need to make changes:

• Phone: +1-302-404-2568 (fastest)
• Email: support@buygoods.com

Once an order has shipped, it is subject to our standard Refund Policy.

12. International Shipping

Horse Jello® currently ships only within the United States and its territories. We do not ship to Canada, Mexico, Europe, or any other international destinations at this time. International expansion is planned; please check back for updates.

13. Contact Us